Excellent staff. Very helpful and thorough. A please to deal with. Called with follow up. Set up things in the car as per our preference.
I’ve bought 3 vehicles from West City Honda, (2 from Bob Lebrun) and the sales and service at this dealership are top notch.
This dealership has great people, and it’s obvious to me that it starts at the top, so the friendly, hardworking ethic becomes part of everyone’s conduct.
Linda Lowry and Judith Van Allan were both very friendly and helpful. I would highly recommend this dealership.
All employees are friendly and accommodating. No pressure sales and a warm and inviting atmosphere. The same goes for the service and parts departments.
Ted is great. Very knowledgeable and easy to work with. Would look to see if he still works at Honda when it’s time to purchase a vehicle from Honda again.
I have sent friends in the past, and they have purchased vehicles from West City Honda. I will continue to do so.
Brad was very friendly and courteous and answered any questions that I had.
The quality of Honda vehicles are excellent. The staff of west city Honda was very friendly and the ones that i dealt with were very knowledgeable and helpful.
I have been driving a honda vehicle for a number of years and i always deal with suzanne wortman and linda lowry from west city honda in belleville. I just recently downsized from an odyssey to a cr-v and i love it. Both ladies were a fantastic help to me and went above and beyond to assist me with my new purchase. They also helped my son purchase his first vehicle about a month ago and he too was very happy with his service from suzanne and linda. I will definitely go back to west city honda because of these 2 ladies and i have recommended them to my friends. I hope these 2 employees know how good they are to their customers and hope that honda appreciates them for having them as their employees. Thank you.
Greg is always very welcoming, friendly, and informative and never rushes you.
This the 5th car we have purchased through west city honda which tells you our satisfaction with these folks from admin through to sales and service people.
Excellent! Thoughtful salespeople. Listened to vehicle needs and made suggestions. Not pushy. Made the entire process easy. A fabulous experience!
My experience was amazing, i was nervous about buying a new car and wasn’t sure if i was asking the right questions. Bob and linda made buying my first car much easier than i thought.
I have always had my hondas survived at the dealerships. I have been taking my 2004 civic to west city honda since moving to the area 5 years ago and have never been disappointed with the service.
This is my 4th vehicle through west city honda. Each time the sales person has been ted stratas. He has been very helpful, courteous and very professional. I have found the service dept. To be the same. Very impressed with this honda dealership. Love honda, especially the crvs.
Ethan spent the time on delivery to go over the various technological features of the car and how we could personalize them to our needs.
A great experience. I would recommend the product and the sales experience to anyone.
I have bought many cars, this was hands down the best experience i have ever had.
Amazing, comfortable experience! Never felt pressured or uncomfortable, all those that helped me helped explain things so i understood and really kept my needs in mind.
This was the most painless, least stressful car purchase i have ever had. I would not hesitate to recommend west city honda, and especially suzanne w.
Highly recommend the product and the whole west city team!
Top notch in every way, well worth the hour drive to get there. Treated with respect and concern by all. I look forward to the experience every time i trade cars.
The best car buying experience i could possibly have. Very understanding, informative and supportive in the decision-making process from sales to finance to service. Overall a great experience!
We have purchased many vehicles over the years. This was probably the best experience of all, quite painless and at times fun. Good dealership with great staff.
Very friendly and knowledgeable staff, that made us feel comfortable, and let us take our time choosing the vehicle that we wanted.
This is a great place to come for a vehicle. They are all very knowledgeable and very friendly. I have always gotten a great deal at west city honda. Service department is very helpful, always going the extra mile.
Great service and knowledgeable staff.
I was able to use all features with ease right away.
Very happy with everyone there, from sales to service.
Great experience and very knowledgeable and helpful staff. Provide a great buying experience without all the pressures you see at many other dealerships. Provide them vehicle best suited to your likes and budget. Eager to ensure you fully understand all aspects of the buying/leasing process.
Could not have been better in friendliness and service.
Judith van allen was very helpful, i went in knowing what i wanted and she explained everything i needed to know and was friendly and knowledgeable.
He sales person we dealt with was very friendly and accommodating. He answered emails promptly and returned phone calls quickly. Ethan was very helpful, knowledgeable and dependable. When we went to sign papers with paul, he was very helpful as well. He answered lots of questions, he shared lots of information and was also extremely accommodating. Overall i have no complaints or concerns regarding west city honda. My experience was great and i am more than thrilled with the deal i got on my new civic and the people who assisted us to get that. Thank you so much west city!!!
They did what they said they would do and on time. There were no unpleasant surprises. The honda pilot was everything i expected and i would recommend it to anyone interested in a mid sized suv. I bought it mainly for the active safety features which raised it above my choice to date, the toyota highlander
Ted stratas was very kind and helpful right away.
Suzanne wortman was very knowledgeable about my vehicle and the test drive was a great experience.
Suzanne has assisted me with both my sales over the last two years and she has been beyond exceptional! I wouldn’t go to any other dealership for my honda needs.
I have been always treated professionally with a cheerful smile.
Judith is extremely knowledgeable and gives you all the information up front including best price you feel that she is really listening to and responding to your needs.
Bob lebrun was very knowledgeable and easy to deal with.
Awesome. Professional, knowledgeable, and delivered my vehicle very quickly. Very pleased.
Overall i was very satisfied, the salesperson was very friendly, polite, and respectful. It was a great experience.
That the staff is friendly, helpful, no intimidation, just a great experience.
I have sent a number of friends to you over the past nine years since purchasing my first civic from you.
Bob lebrun greeted me as i came into the showroom, offered me a coffee which he got and answered all my questions on the accord from cvt transmissions to the sound system.
Very professional and nice people. They gave me a satisfactory price for my trade in. I would highly recommend them and will go back when ready to deal again.
West city has always been a very personable dealership. They know their customers and strive to meet their needs.
The best service the best i recommend west city honda to my friends and family.
Friendly, courteous service. Knowledgeable staff, especially judith van allen who covered everything concerning my new crv. I feel confident that if any problems or concerns arise i can get in touch with judith, and she will do her best to assist me. Overall a very satisfied customer!
Just would recommend the overall experience of buying from west city honda.
I was very impress with my sales women and her knowledge of the crv and the entire west city team.
Very knowledgeable, friendly and helpful.
Excellent staff, friendly, knowledgeable, not pushy, good follow up, pleasant service dept. Staff, efficient and friendly shuttle service.
Nothing short of everything i needed. Real sympathy and concern for the situation that caused me to need a new vehicle, and willing to go above and beyond to get me what i needed. Thank you!!!
Best experience i have ever had in the 40 years i have been purchasing or leasing cars.
Bob lebrun has been very helpful. Even when there was a significant family emergency in his life he continued to give excellent service!
Great experience doing business with them, friendly staff, knowledgeable about honda products, would highly endorse this dealership.
I am writing to express my sincere appreciation of the exceptional customer service provided to me by your belleville, ontario honda dealer on christmas eve 2014.
on the afternoon of wednesday, 24 december 2014, during a visit to our parents’ grave in the belleville cemetery, an exhaust pipe clamp on my nissan altima failed, and the muffler began to drag noisily on the pavement. Fortunately for me and my family, i was right across the road from the west city honda dealership on highway 2 just west of belleville, ontario. Although i doubted they would be open, or willing to help someone from out of province driving a competitor’s car, i thought i might get some advice on what to do.
to our surprise, and great relief, the service manager bill dudgeon, listened to my story and unhesitatingly directed that the necessary temporary repairs be made to get us on our way. While the five of us waited a short while in the service department, a number of friendly employees asked after our needs, and even brought us coffee. Speaking with these employees i learned that the service department had already been closed for more than an hour and a half earlier. An even greater surprise awaited me: when mr.dudgeon told me the car was ready, i asked how much i owed him, and he told me ‘no charge’!
this assistance, provided out of hours, without charge, and with expectation of any benefit, speaks volumes about the values of the individual and of the honda organization. It reflects great credit on mr.bill dudgeon, the dealership owner, and began as a somber visit to the cemetery ended with a wonderful christmas gesture that neither i nor my family will soon forget.
Please accept our sincere thanks.
The service was excellent and our salesperson was awesome.
Bob was phenomenal. Patient, not pushy yet seemed to understand what we needed and wanted. Very knowledgeable and experienced.
Very nice people, knowledgeable, easy to deal with.
Bob lebrun was excellent from the first phone call. He replied promptly by emails when i was selecting the features and colour of the new fit.
They know there cars inside and out. The only car to buy is a honda.
Provided us with the information we needed to choose a car. Cars in that category are all similar and offer similar packages at very similar prices. The salesman made the difference. (my wife likes him…)
Trustworthy, knowledgeable, truly a great customer experience.
Bob lebrun has known me for years, bought several hondas and bob lebrun and burley have been so friendly, helpful and both knowledgeable in their field of selling hondas.
I have been with west city for over 12 years for all my honda needs and they keep getting better, great caring staff.
Friendly, knowledgeable, helpful and always willing to help get the right vehicle at the right time and the right price, if not now then at some point in the future. No pressure and a genuine willingness to help.
Ted listened to what we said and never pushed us. I had looked at the crv about a year ago but decided it wasn’t the time to buy. He respected that decision and when we were ready this year we were happy to work with him.
This is my tenth honda purchased. My first was in 1979 at west city and i have never had an issue in 35 years with this outstanding dealership. I have recommended it highly to many of my friends over the years. The support, enthusiasm and assistance every time i visit the facility has been truly remarkable. Well done to all the staff who strive for perfection on a daily basis.
The salesperson was trustworthy, approachable and knowledgeable.
Within a few minutes of arriving, we were greeted with a handshake and smile.
They made the process simple and enjoyable. They made the effort to understand my specific needs and met them to the best of their ability in terms of finding the right car for me, but also offering me services that would fit my lifestyle, budget and needs.
As always greg sudds was tremendous to deal with. No pressure, lots of information. Very friendly.
Wc honda is a wonderful place to buy a vehicle. We have purchased at least 4 so far.